Manage your mortgage

Manage your mortgage at a time and place convenient to you. Explore your mortgage online, make changes or speak with our dedicated team ready to help you.

Explore your mortgage online

You'll need the following details:

  • first and last name
  • date of birth
  • correspondence postcode
  • 8 digit mortgage account number

Find your mortgage account number on your annual mortgage statement or letters from us.

If you're unsure of these details contact the team.

Get started

View your total balance, next payment date and amount online in one place.

Explore my mortgage

Make changes to your mortgage

Switch your mortgage

When your mortgage deal with us is coming to an end, you can switch to one of our latest deals online.

Switch your mortgage

Borrow more

If you want to borrow more money, we could lend you up to 75% of the value of your property.

Borrow more

Payments and direct debits

Make an overpayment, pay off your mortgage or change or set up a direct debit.


Change your details

If you need to change your address, name or other contact details, let us know.

Change details

Change a borrower

How to add or remove a person who is named on the mortgage.

Change borrower

Extend your term

Change the term of your buy to let mortgage. For residential mortgages, call 0345 606 40 60.

Extend term

Request documents

Request important documents related to your mortgage, including annual statement and certificate of interest.

Request documents

Help with your mortgage

We’re here to help you, whether you’re facing difficulties in paying your mortgage or want to explore options because your circumstances have changed. If you’d rather speak with one of the team, get in touch.

Money worries

If you're finding it difficult to repay your mortgage, or think you might soon, we're here to help.

Money worries


How to let us know when someone has died, what happens to the mortgage and support services.

Bereavement support

Help and support

Find support if your personal circumstances have changed.

Help and support