If you're new to buy to let or already with us, don’t hesitate to contact us. There are dedicated teams ready to help.
Contact us
Supporting our customers
If you’re a customer of The Mortgage Works and have your email address registered with us, you’ll hear from us with updates and essential information relevant to you as a landlord. We send emails from the following addresses:
- update@service-themortgageworks.co.uk
- hello@marketing-themortgageworks.co.uk
We won’t contact you for the purposes of marketing new products or services, unless you’re opted in for marketing with us or are operating your buy to let properties as a business.
Book An appointment
Apply for a new mortgage, remortgage, or further advance with a member of our Buy to Let team.
You can choose telephone or video call.
Appointments are available 9am to 5pm, Monday to Friday (except Bank Holidays).
Give us a call
New mortgages: 0345 607 30 21
9am to 5pm, Monday to Friday
Existing mortgages: 0345 606 40 60
8am to 6pm, Monday to Friday; 9am to 2pm on Saturday
From abroad: +44 1793 774 239
9am to 5pm, Monday to Friday
Calls to 03 numbers cost the same as calls to 01 or 02 numbers.
Request documents
Click on the email address to use our document request templates.
Mortgage statements, Certificates of Interest:
SLDirect.Debits@nationwide.co.uk
Redemption statements:
To completely pay off your mortgage before the end of its term, also known as a mortgage redemption, please visit our Mortgage redemption page.
Write to us
The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton
NN3 6NW
Tip:
To find out how to manage your mortgage, including:
- changing your payments or personal details
- changing your mortgage term or properties
- Limited Company customer support
check our existing customer page.
Brokers
If you're acting on behalf of a client, please visit The Mortgage Works broker website.
Solicitors
If you’re carrying out conveyancing or probate work on behalf of a customer, check the solicitors page on The Mortgage Works.
Complaints
If you feel that something's not gone as you expected, you can make a complaint.