Contact us

If you're new to buy to let or already with us, don’t hesitate to contact us. There are dedicated teams ready to help.

If you’re a broker or solicitor rather than a customer, please visit The Mortgage Works broker website.

New mortgages

If you’ve got questions, the Buy to Let Team are ready to discuss your options with you.

We’re available 9am to 5pm, Monday to Friday.

Call 0345 607 30 21

Or, if you’re ready to apply, you can book an appointment with the Buy to Let Team.

Book a telephone appointment

Existing mortgages

We're sorry, we're currently experiencing very high call volumes. Please check our existing customers page before calling to see if we can save you time by answering your query online.  

If you want to know more about borrowing more, making payments, or are worried about your finances, see our existing customers page.

If you’d like to speak with someone about your mortgage, give us a call. Please have your mortgage account number available. Be ready to confirm your identity by answering questions about yourself and your mortgage account.

Lines are open 9am to 5pm, Monday to Friday.

UK: 0345 606 40 60 and press 1 for existing mortgages.

Some network providers have a tolerance when calling a non-freephone number which may impact your connection, so you may wish to speak with your provider directly.

Abroad, general queries: +44 1793 774239

Abroad, arrears specific queries: +44 1604 836129

Switch your deal

If you already have a mortgage with us and your rate is about to end, you can easily switch your mortgage deal.

Find out more about switching 

The Online Mortgage Switcher is available every day between 8am and 11pm.

Log in to the Online Mortgage Switcher

Write to us

The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW

Requesting documents

If you’ve had a certificate of interest before, we’ll post one automatically to you once a year.

To request a certificate of interest, if you’ve never had one before, or mortgage statement email Please include your account number, name and dates required in the subject line of your email.

Solicitor support and requesting a redemption statement

If you’re a solicitor, please visit our solicitors page on our broker website for information.


If you feel that something's not gone as you expected, you can make a complaint.