Contact us

If you're new to buy to let or already with us, don’t hesitate to contact us. There are dedicated teams ready to help.


To find out how to manage your mortgage, including:

  • changing your payments or personal details
  • changing your mortgage term or properties
  • Limited Company customer support

check our existing customer page.

Book an appointment

Apply for a new mortgage, remortgage, or further advance with a member of our Buy to Let team.

You can choose telephone or video call.

Appointments are available 9am to 5pm, Monday to Friday (except Bank Holidays).

Book an appointment

Give us a call

New mortgages: 0345 607 30 21

9am to 5pm, Monday to Friday

Existing mortgages: 0345 606 40 60

8am to 6pm, Monday to Friday; 9am to 2pm on Saturday

From abroad: +44 1793 774 239 

9am to 5pm, Monday to Friday

Calls to 03 numbers cost the same as calls to 01 or 02 numbers.

Request documents

Visit our request documents page to find out how you can request documents, including: 

  • Mortgage statements
  • Redemption statements
  • Certificate of interest

Write to us

The Mortgage Works

Northampton Administration Centre

Kings Park Road

Moulton Park



Supporting our customers

If you’re a customer of The Mortgage Works and have your email address registered with us, you’ll hear from us with updates and essential information relevant to you as a landlord. We send emails from the following addresses:


We won’t contact you for the purposes of marketing new products or services, unless you’re opted in for marketing with us or are operating your buy to let properties as a business.


If you're acting on behalf of a client, please visit The Mortgage Works broker website.


If you’re carrying out conveyancing or probate work on behalf of a customer, check the solicitors page on The Mortgage Works.


If you feel that something's not gone as you expected, you can make a complaint.