Is your rate about to expire and you want to switch your deal?
If you already know which Buy to Let or Residential deal you want to switch to, simply use our Online Mortgage Switcher.
Do you need a certificate of interest or mortgage statement?
You can request one by emailing SLDirect.Debits@nationwide.co.uk. Just remember to include your account number name and dates required in the subject line of your email.
Are you finding it difficult to pay your mortgage or worried about money?
Please see our Money worries page to see how we can help.
Still not sure who to speak to?
Check our Existing customer page or our FAQs to see if we’ve already answered your question.
Call 0345 606 40 60 and press 2 for existing mortgages.
Please have your mortgage account number available and be ready to confirm your identity by answering questions about yourself and your mortgage account.
If you’re calling from outside the UK, call +44 1793 774239 for general queries (or +44 1604 836129 for arrears specific queries)
If you feel that something's not gone as you expected, find out how to complain to us.
