Accessibility information

Equal access for everybody

The Mortgage Works is committed to ensuring that all our products and services are easily and equally accessible to all our online visitors, enabling everyone to conduct business with us without difficulty.

Every care and consideration has been given when building our site so it’s compatible with most screen readers.

Assistance with online viewing

Our website is easily adapted for use by partially sighted members. You can change some of the options in your Internet browser and, using the latest version of Firefox, Chrome, or Internet Explorer, you will be able to:

  • Alter the size and colour of most text (but not images)
  • Change the background colour (black text on a yellow background gives the most contrast)
  • Alter the line length, by changing the size and shape of your browser window
  • Override the colour schemes of this website and others with your preferred settings

If you use Internet Explorer and are having problems changing the text size try clicking on Tools located on your tool bar, click on Internet Options and then text tick 'ignore font-sizes'.

Read further instructions on personalisation on the Microsoft website.

Online facilities and literature for blind and partially sighted visitors

We provide all our marketing literature in audio, large print or Braille on request within ten working days. Please call us on 03456 064 060. After receiving your request we will respond by e-mail within two working days and inform you of how long it may take to process your request.

Request literature in alternative formats

To order The Mortgage Works literature in an alternative format, please contact us (see details below).

Specialist support team

Our Specialist Support Team provides a tailored and confidential service to our customers who are going through a difficult time. Each member of our team knows all about our products and services and has had specialist training. Visit our Specialist support page for details.


We're always looking for ways to improve the site and to give all our visitors the very best service. If you have an idea to improve our service or you experience any problems with the accessibility of the website, please contact us and we'll let you know if we can put your idea into action.

Contact details

The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW

Telephone: 0345 606 40 60

Useful external links

Text Relay information - dial 18001 followed by 03456 064 060

Text help Browsealoud