Equal access for everybody
The Mortgage Works is committed to ensuring that all our products and services are easily and equally accessible to all our online visitors, enabling everyone to conduct business with us without difficulty.
Every care and consideration has been given when building our site so it’s compatible with most screen readers.
If you experience any problems with the accessibility of this website please email us. We're always looking for ways to improve the site.
Assistance with online viewing
Our website is easily adapted for use by partially sighted members. You can change some of the options in your Internet browser and, using the latest version of Firefox, Chrome, or Internet Explorer, you will be able to:
- Alter the size and colour of most text (but not images)
- Change the background colour (black text on a yellow background gives the most contrast)
- Alter the line length, by changing the size and shape of your browser window
- Override the colour schemes of this website and others with your preferred settings
If you use Internet Explorer and are having problems changing the text size try clicking on Tools located on your tool bar, click on Internet Options and then text tick 'ignore font-sizes'.
Read further instructions on personalisation on the Microsoft website.
Online facilities and literature for blind and partially sighted visitors
We provide all our marketing literature in audio, large print or Braille on request within ten working days. Please call us on 03456 064 060. After receiving your request we will respond by e-mail within two working days and inform you of how long it may take to process your request.
Request literature in alternative formats
To order TMW literature in an alternative format, please contact us (see details below).
Alternative ways of doing business
You can contact us during office hours (9am-5pm, Monday-Friday), or if you have a TMW mortgage you can e-mail us at SLDirect.Debits@nationwide.co.uk. We will respond by e-mail within two working days and tell you how long it may take to process your request.
Specialist support team
Our Specialist Support Team provides a tailored and confidential service to our customers who are going through a difficult time. Each member of our team knows all about our products and services and has had specialist training. Visit our Specialist support page for details.
Your feedback is valued
We want to give all our visitors the very best service. If you have an idea to improve our service please don't keep it to yourself, contact us and we will let you know if we can put your idea into action.
The Mortgage Works
Telephone: 0345 606 40 60
Useful external links
Text Relay information - dial 18001 followed by 03456 064 060
Text help Browsealoud