How we use your information
This page is all about how, why and when we use your personal information. Protecting your privacy is our priority and we’re committed to taking good care of any data that you share or we collect.
If you have any questions about this, don’t hesitate to get in touch. We’ll be more than happy to help.
Your privacy matters
We will always:
- look after your personal information with care.
- use robust security processes to keep your personal details safe and sound.
- keep your best interests at heart and be transparent about how we use your information.
Who collects and uses your information?
What information does The Mortgage Works collect and hold?
Where does The Mortgage Works collect information from?
How does The Mortgage Works use your information?
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Examples of how we use your information This will reveal additional content
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When we can use your information This will reveal additional content
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Checking your identity and confirming it is you This will reveal additional content
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Helping to manage your mortgage accounts and relationship with us This will reveal additional content
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Checking your credit reference and making sure products and services are affordable This will reveal additional content
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Preventing financial crime This will reveal additional content
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Providing products and services from our partners This will reveal additional content
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Helping in challenging times with debt recovery This will reveal additional content
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Sharing relevant marketing about products and services This will reveal additional content
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Meeting our legal and regulatory obligations This will reveal additional content
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Enhancing your experience of our products and services This will reveal additional content
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Testing and improving products, services and systems This will reveal additional content
Who might we need to share your information with?
How long do we keep your information?
What are your rights around your personal information?
Updating your personal information
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Why it's important to keep your personal information up to date This will reveal additional content
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Your postal address This will reveal additional content
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Your email addresses and phone number This will reveal additional content
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Managing your contact details with our partners This will reveal additional content
Other important information
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Collecting ‘special category’ and sensitive personal information This will reveal additional content
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Automated decision making This will reveal additional content
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Using your information when you’re not a The Mortgage Works customer This will reveal additional content
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Sending your information outside the UK This will reveal additional content
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Cookies This will reveal additional content
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Contacting the Data Protection Officer This will reveal additional content
Save or print the information on this page
Updating this notice
Just so you know: we’ll update this notice from time to time. If we make changes, we’ll try to let you know but it’s always a good idea to revisit this page when you can.
This notice was last updated on 7 February 2022.
Mortgages are secured on your property. You could lose your property if you do not keep up payments on your mortgage.
The Mortgage Works (UK) plc (Company No. 2222856) is a wholly owned subsidiary of Nationwide Building Society and is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 189623. You can confirm our registration on the FCA’s website. Most buy-to-let mortgages are not regulated by the Financial Conduct Authority.
The Mortgage Works (UK) plc also acts as agent and mortgage administrator for Derbyshire Home Loans Ltd (Company No. 2628265, FCA No. 302586) and for E-Mex Home Funding Ltd (Company No. 02124900, FCA No.305370). All three companies are wholly owned subsidiaries of Nationwide Building Society, are registered in England and Wales with their registered office at Nationwide House, Pipers Way, Swindon, SN38 1NW and are authorised and regulated by the FCA.
The Landlord Works is operated by Home Propositions Limited (Company Number 12788060), a wholly-owned subsidiary of Nationwide Building Society.
The Mortgage Works is not responsible for the content of external websites.