Proving your identity

Whether you're a new or existing customer, we need to confirm your details when you apply for a new mortgage with us.

Why do I need to prove my identity?

This is to meet UK money laundering regulations and help stop criminals from using financial products or services for their own benefit.

What do I need to provide

We’ll only ask for enough information to allow us to open your account and we’ll let you know what you need to provide when your mortgage application has been submitted.

Existing customers

We'll tell you if we need you to provide evidence of your name and address once we've received your application.

New customers

To confirm your identity, we need to verify your name and address. There are 2 ways to do this:

  • we may be able to check your identity electronically by using credit reference agencies to search sources of information relating to you (an Identity search), or
  • we may also ask you to provide paper ID. Please provide original documents, as we’re not able to accept statements or bills printed from the internet.

Information: An identity search will not affect your credit rating.

How to prove your details

You can send your documents by email, or you can post it to us. If you choose to post your documents to us, we'll return any you send within 7 days of receiving them.

If we cannot confirm your identity, we will not be able to continue with your application.