How can we help?

If you would like to request a mortgage payment holiday, please see our Coronavirus payment holiday page to apply. Our contact centres are currently experiencing a high volume of calls, the quickest way to request a payment holiday is online.

Important note: If you’re a broker or solicitor rather than a customer, please visit The Mortgage Works.

New to TMW or already with us, here’s how to reach us when you need us. Choose a category below to see how to get in touch.

Want to apply or have a question about a new mortgage? This will reveal additional content

Our expert Buy to Let team are ready and waiting to discuss your options with you, whether you want to purchase, remortgage or borrow more.

Due to the government’s Coronavirus announcement on Monday 23rd March, the Buy to Let team phone line is not available until further notice. To apply for a new mortgage, you can email us at NBSBTL@nationwide.co.uk or you can request a call back.

Apply for a new mortgage page

Want to talk to us about an existing TMW mortgage? This will reveal additional content

Do you want to request a payment holiday?

The quickest way you can request a payment holiday is on our Coronavirus payment holiday page.

Is your rate about to expire and you want to switch your deal?

If you already know which Buy to Let or Residential deal you want to switch to, simply use our Online Mortgage Switcher.

Do you need a certificate of interest or mortgage statement?

You can request one by emailing SLDirect.Debits@nationwide.co.uk. Just remember to include your account number name and dates required

Are you worried about money?

If you’re experiencing financial difficulties, our dedicated teams are here for you on 0345 606 40 60. The sooner you talk to us, the sooner we can help you. For more details, see our Money worries page.

Still not sure who to speak to?

Check our Existing customer page, or call 0345 606 40 60 and press 2 for existing mortgages.

Please have your mortgage account number available and be ready to confirm your identity by answering questions about yourself and your mortgage account.

If you’re calling from outside the UK, call +44 1793 774239 for general queries (or +44 1604 836129 for arrears specific queries)

If you feel that something's not gone as you expected, find out how to complain to us.

Solicitor support and requesting a redemption statement This will reveal additional content

Redemptions

To request a redemption statement by email, please include the following and send to SL.Redemptions@nationwide.co.uk.

Customer name
Account number
Solicitor firm
Nationwide panel number
Date for statement
Source of funds.

Please make sure to put 'Redemption statement' in the email subject line. We'll then send you the redemption statement back via email within 48 hours.

Completions

For completion requests, you can email tmw-completions@themortgageworks.co.uk with 5 days notice and all special conditions provided.

If you have an urgent completion query, email tmw-updates@themortgageworks.co.uk and we’ll aim to get back to you within 1 hour during our opening hours of 9am to 5pm, Monday to Friday.

If you need advice, contact your broker or find an Independent Financial Adviser (IFA).

Have a question?

If you've got a question, our FAQs may already have the answer.

Read our FAQs

Calculators and guides

Take a look at our helpful calculators and guides for landlords.

Check out our calculators and guides

Borrow more

Do you already have a Buy to Let mortgage with us and want to borrow more?

Visit our Borrow more page