How can we help?

Important note: If you’re a broker or solicitor rather than a customer, please visit The Mortgage Works.

New to TMW or already with us, here’s how to reach us when you need us. Choose a category below to see how to get in touch.

Want to apply or have a question about a new mortgage? This will reveal additional content: Our expert Buy to Let team are ready and waiting to discuss your options with you, whether you want to purchase, remortgage or borrow more. Just give them a call on 0800 545 3021 or request a call back.

Apply for a new mortgage page
Want to talk to us about an existing TMW mortgage? This will reveal additional content: Is your rate about to expire and you want to switch your deal?

If you already know which Buy to Let or Residential deal you want to switch to, simply use our Online Mortgage Switcher.

Do you need a certificate of interest or mortgage statement?

You can request one by emailing SLDirect.Debits@nationwide.co.uk. Just remember to include your account number name and dates required

Are you worried about money?

If you’re experiencing financial difficulties, our dedicated teams are here for you on 0800 21 25 08. The sooner you talk to us, the sooner we can help you. For more details, see our Money worries page.

Still not sure who to speak to?

Check our Existing customer page, or call 03456 064 060 and press 2 for existing mortgages.

Please have your mortgage account number available and be ready to confirm your identity by answering questions about yourself and your mortgage account.

If you’re calling from outside the UK, call +44 1793 774239 for general queries (or +44 1604 836129 for arrears specific queries)

If you feel that something's not gone as you expected, find out how to complain to us.
Are you a solicitor? This will reveal additional content: For redemptions or queries relating to an existing TMW mortgage, you can:

Email: SL.Redemptions@nationwide.co.uk

For completions or queries about a new TMW mortgage, you can:

Email: tmw-completions@themortgageworks.co.uk

If you need advice, contact your broker or find an Independent Financial Adviser (IFA).

Have a question?

If you've got a question, our FAQs may already have the answer.

Read our FAQs

Calculators and guides

Take a look at our helpful calculators and guides for landlords.

Check out our calculators and guides

Borrow more

Do you already have a Buy to Let mortgage with us and want to borrow more?

Visit our Borrow more page