This page explains how to let us know when someone has died, what happens to the mortgage, and what to do when someone dies with links to support services.
If you’d prefer to talk to someone who can help you through the steps you need to take, please contact us.
Solicitors acting for one of our customers should read our information for solicitors.
Tell us about a bereavement
Complete our Bereavement Notification Form and post it to the address below, with an original or certified copy of the death certificate and relevant proofs:
SL Customer Requests
The Mortgage Works
Northampton Administration Centre
Kings Park Road
Northampton, NN3 6NW
What happens to the mortgage
If the mortgage was held as a joint account, where both mortgage holders are deceased, the mortgage will need to be repaid in full, usually within 12 months of the death.
If the property is held as joint tenants, it will be transferred into the remaining account holder’s name.
If the property is held as tenants in common, please speak to your solicitor to find out the next steps.
The other mortgage account holder remains responsible for making the mortgage payments.
As soon as you inform us of the death, we won’t collect mortgage payments for 12 months. This means you won't have to make payments for that time. Please bear in mind that interest will continue to be charged.
You can choose to continue to make mortgage payments, check our payments page for instructions on how to do this.
The mortgage will need to be redeemed, usually within 12 months of the death.
What to do when someone dies
See the Government’s guide for the latest information on what to do when someone dies (opens in a new window), including how to register the death and get copies of the death certificate.
Once you’ve registered the death, you’ll be given:
- a death certificate, and
- a certificate for burial or cremation.
It’s a good idea to ask for extra copies of the death certificate, as many organisations may need to see an original version (there may be a fee for this).
To let providers know at the same time use the:
The providers will contact you to let you know the next steps with them.
Who can deal with the estate
A person’s estate includes everything they own or that is registered in their name, including: money (cash, bank or building society accounts), property, insurance policies, stocks and shares.
After someone dies, their estate is shared out according to their will or given to their next of kin if no will was left.
The personal representative
You may need to apply to be the personal representative and deal with the estate. This is called applying for probate.
Tasks of the personal representative can include:
- Collecting all the assets of the estate.
- Dealing with any paperwork.
- Settling any debts, taxes, funeral and administration costs.
- Appointing a solicitor.
- Applying for probate where needed.
You can hire a professional to help with some or all of the tasks of dealing with an estate.
Other support services
Cruse Bereavement Care
Help with understanding and coping with grief following the death of someone close.
A completely confidential service offering support for any type of emotional distress.
Free help and advice from the UK’s largest charity dedicated to helping people make the most of later life.
Widowed and Young
Support group for young widowed men and women across the UK, married or not, with children or without.