Money worries

Having trouble paying?

If you're finding it difficult to repay your mortgage - or think you may do soon - we're here to do everything we can to help. The important thing is to talk to us sooner than later.

Who should you talk to?

If you're struggling or falling behind on your mortgage payments, our dedicated teams are here to help. To talk to us about your situation, call us on 0800 212 508. Our lines are open 8am-6pm Monday to Friday and 9am-12pm on Saturdays.

Please note that for our mutual protection and to improve service standards, we may monitor and/or record telephone calls.

Or, if you prefer, you can write to us about your circumstances:

Address Nationwide Building Society
Collections Department
Portman House
Richmond Hill

Need some additional help?

It can be difficult making financial decisions at the best of times, but it becomes especially challenging when you or a loved one are affected by a serious illness or are experiencing an unexpected change in personal circumstances.

You don’t have to make those decisions alone. Our free Specialist Support Service is designed to help you with any financial concerns you or your family may have. To find out more, call us in confidence on 0800 917 23 93, lines are open Monday to Friday 9am-5pm and Saturday 9am-1pm.

Find out more about our Specialist Support Service.

Where else can you get advice and information?

As well as getting help and advice from free debt advice organisations, you can also contact credit reference agencies that can provide you with further information.

Money Advice Service

Set up by the Government, this service offers free and impartial advice about money. You’ll find guides to help improve your finances, as well as tools and calculators to help you keep track and plan ahead. They can provide support in person, over the phone and online.

Citizens Advice

Your local Citizens Advice office can give you face-to-face advice on debt, benefits, housing and other issues. The Online Advice Guide can help you find your local Bureau.

StepChange Debt Charity

If you have a number of debts, this national charity provides free advice over the phone and could manage your debts for you. They also provide an online tool to help you manage your debts yourself.

National DebtLine

If you can manage your own affairs, but just need a little bit of support, this free phone-based advice service could help. They can provide sample letters to help you write to people you owe money to, give advice on your next steps and suggest what solutions might work for you.

Business Debtline

Whether you’re a self-employed sole trader, a company with employees, or just have a buy to let mortgage, this charity’s service can provide free advice on everything from dealing with debts to running your business more effectively.


This service is funded through donations from the credit industry and can provide impartial advice and help on any money worries you might have.

Credit reference agencies

These are independent companies who collect a wide range of personal data, including financial history. In common with most financial organisations, shops, and businesses, Nationwide uses this information for fraud prevention and when assessing whether to lend money and provide credit.