Contact us

Apply for a new Buy to Let mortgage

Contact our Nationwide BTL team on 0800 545 3021.

TMW mortgages are also available through brokers, to apply you can speak to your current broker or visit Unbiased to find your local independent financial adviser.

Existing customer support

Is your rate about to expire?

If you're reaching the end of your deal period and want to switch (Buy to Let or Residential) you can use our Online Mortgage Switcher if you already know the deal you'd like to switch to.

Do you need a certificate of interest or mortgage statement?

You can request a certificate of interest or up to date mortgage statement by sending an email to with the following information:

  • Account number
  • Name
  • Dates required

Are you having trouble meeting your mortgage payments?

The sooner you get in touch, the quicker we can help you. Our dedicated teams are here to help. Call us on 0800 21 25 08 (Mon-Fri 8am-6pm and Sat 9am-12pm) to talk to us about a payment problem.

Find more information on our Money worries page.

Still not sure who to speak to?

If you have a mortgage with TMW, you can use these contact details to get in touch.

Before you call, please have your mortgage account number available and be ready to confirm your identity by answering questions about yourself and your mortgage account.


08000 30 40 60, press 1 for new applications or 2 for existing mortgages.

If you’re calling from outside the UK, call +44 1793 774239 for general queries (or +44 1604 836129 for arrears specific queries)

Address The Mortgage Works
Portman House
Richmond Hill