Online Mortgage Switcher

***Important - If you are a mortgage broker completing switcher applications on behalf of your clients, you must use TMW Online***

It’s simple to switch your deal online

If you already have a mortgage with TMW and you’re eligible to switch, you can login to the Online Mortgage Switcher (OMS) service to:

  • Compare your current mortgage with our latest offers
  • Shortlist the mortgages you’re interested in and compare rates, features and monthly payments
  • Switch your deal online in a matter of minutes

The OMS is available for use between 7am and 11pm, Monday to Sunday.

Follow these simple steps to switch.

Be aware - switcher dates

Product switches always take effect from the 1st of the month. Switcher applications must be submitted and accepted at least 5 days before this. After this time, the new deal won’t apply until the 1st of the following month.

The table below shows the last date that an application can be submitted and accepted, in order to apply from the 1st of the following month.

Date new deal applies from
Last acceptance date
1 June 17
27 May 17
1 July 17
26 June 17
1 August 17
27 July 17
1 September 17
27 August 17
1 October 17
26 September 17
1 November 17
27 October 17
1 December 17
26 November 17
1 January 18
27 December 17

Need advice?

If you’d like some advice on the options available to you, please contact an independent financial adviser (IFA). If you don't have an IFA, you can find an adviser on www.unbiased.co.uk.

If you'd like an IFA to speak to us on your behalf, you'll need to provide your authority. If you'd like an IFA to apply on your behalf, they'll need to use the intermediary version of the OMS.

How do I apply?

You’ll need to login to the OMS, then enter the following details to start the process:

  • Your mortgage account number (you'll find this on your mortgage statement)
  • Your date of birth
  • The sort code of the bank or building society from which your mortgage direct debit is taken. If you don't pay by direct debit, you can use your exact last payment amount.

Please note:

  • The OMS is available for use between 7am and 11pm, Monday to Sunday.
  • If you experience difficulties with the OMS, please try an alternative browser such as Internet Explorer.

What happens once I’ve logged in?

Follow the steps below to find out how to switch your mortgage using the OMS.

Step 1 - Check eligibility

Before beginning the application, you should make sure you have read the things to consider before switching statements.

Then check you meet the following eligibility criteria:

  • Your TMW mortgage deal is ending in the next six weeks OR you're currently on one of our revert rates OR you have a tracker product with a switch to fix option.
  • Your mortgage hasn't been in arrears within the last 2 months.
  • You don't have a further advance application in progress.
  • Your mortgage wasn't regulated by the Consumer Credit Act at the time it was taken out.
  • You're not subject to a Bankruptcy Order or Individual Voluntary Arrangement (IVA).
  • Your current mortgage balance isn't less than £2,500.
  • You have more than two years remaining on your mortgage term.

Please note, the OMS won’t allow you to borrow more or change your term/repayment method in conjunction with a product switch. To discuss varying your terms, please contact us.

If you’ve already applied for a further advance, you’ll need to wait for your application to complete before you can apply to switch deals.

Step 2 - Choose your mortgage

After logging in to the OMS following the steps above, you’ll need to decide whether to add the product fee (if applicable) to your loan, or pay it upfront. The OMS will then show all the mortgage deals you're eligible for. Up to four mortgage products can be compared against:

  • Rates
  • Monthly mortgage payments
  • Mortgage features
  • Fees (if a fee applies, you can choose to pay this up front or add it to your loan).

Please note:

  • You won't be credit scored as part of your application.
  • We'll use a house price calculator to get an indication of how much your property is worth based on price movements in your region.

Step 3 - Get a full illustration and offer

Once you've selected the mortgage you want and chosen whether to add the product fee (if applicable) to your loan or pay it upfront, you can create an offer which summarises all the important features of the mortgage you have chosen, including any fees and charges you must pay.

The offer is valid for three weeks and won’t be binding until you’ve accepted the offer and paid the product fee (if applicable).

At this point, if you’re not happy with the mortgage offer, another deal can be selected by choosing Select New Product.

If you need to think about the offer, by choosing to Accept Later, the offer will be saved, allowing you to consider your options before committing to your new deal. If you're ready to proceed, you can switch to a new deal by selecting Accept Now (read step 4 for more information on what happens next).

Step 4 - Switch to a new deal

If you're happy with the product and fee payment option (if applicable) you have chosen, select Accept Now and the OMS will tell you when your new product will begin. Once you accept the offer, you’ll be asked to pay any product fee applicable (unless you have chosen to add it to the loan).

You'll then see confirmation that you’ve completed your online switch application successfully. Your new product will begin on the date shown on the offer.

Step 5 - What happens next

Once your mortgage switch has completed (on the 1st of the month shown as part of the offer), you'll receive a confirmation letter detailing your new mortgage product and monthly repayments.

You should receive this letter within the first 5 working days of the month after the switch has completed.


Important information for payment dates that fall within the first seven working days of the month

To comply with regulations, we must provide you with notice of your new payment before we collect it from your bank or building society. This means if your monthly payment is due within the first seven working days of the month, we won’t be able to tell you your revised monthly payment before your first payment is collected after your mortgage switch.

Therefore, the first payment due following your product switch will be at the follow-on rate detailed in the terms of your existing mortgage. We’ll then adjust the following months payment to reflect any under or overpayment you made in the first month.

Any questions?

Our Online Mortgage Switcher FAQs can help if you’ve got any questions.

Online Mortgage Switcher