Talk to us

Our staff are here to give you guidance and help you review your options.

Please have your account number available, and be ready to confirm your identity by answering questions about yourself and your account which we can verify against our records.

If your mortgage is held with The Mortgage Works

Please call us on 0800 212 508 between 8am & 8pm Monday to Friday or 9am - 5pm on Saturdays.

If you're calling from outside the United Kingdom.
Call the TMW Customer Service Centre on + 44 1202 560 651

If your mortgage was transferred from Bank of Ireland

Please call us on 0844 892 6001 between 9am & 5pm Monday to Friday.

If your mortgage is held with UCB Home Loans Corporation Ltd.

Please call us on 0800 328 3021 between 8am & 8pm Monday to Friday or 9am - 5pm on Saturdays.

If you're calling from outside the United Kingdom.
Call the UCB Customer Service Centre on + 44 1202 560 620

Write to us

Alternatively you can write to us at:

Nationwide Building Society
Collections Department
Portman House
Richmond Hill
Bournemouth
Dorset
Bh3 6EP

Former Bank of Ireland customers should write to:
The Mortgage Works, PO Box 85, Skipton, BD23 9BZ