Financial difficulties

Are you having trouble meeting your mortgage payments?

We’d prefer you to call us on the number below, as the earlier you talk to us about a payment problem, the sooner we may be able to reach an agreement that suits us both and takes the stress out of the situation.

Our Collections department is trained to deal with payment difficulties and have lots of experience in helping customers. They’ll look carefully at your individual circumstances and treat you sympathetically and fairly.

Telephone 0800 21 25 08
(Mon-Fri 8am-8pm and Sat 9am-5pm)
Email specialist.lending-AM@nationwide.co.uk
Address Nationwide Building Society
Collections Department
Portman House
Richmond Hill
Bournemouth
Dorset
BH2 6EP

If you’d like somebody else to speak to us on your behalf, we’ll be happy to speak with them after you’ve given your authorisation.

We can also provide you with links to other help, such as free debt counselling organisations and credit reference agencies.