Frequently Asked Questions
What do you want to find out about?
Payment Queries
Can I amend my payment date?
I recently made a payment. Why is it not showing on my account?
Capital Repayment Allowance
What is my capital repayment allowance?
How do my payments change once my allowance has been paid?
Cheques
Who should I make my cheque payable to?
I have received a cheque but the payee is incorrect, what should I do?
I have lost the cheque you sent me, how do I arrange for a replacement to be issued?
How long is a cheque valid?
Direct Debits
How can I set up a Direct Debit?
How can I change my Direct Debit?
I have a regular arrangement to make overpayments by Direct Debit. How do I change or cancel this?
What is the difference between a Standing Order and Direct Debit?
Sending Payments
What information do I require to send a Standing Order Payment?
What information do I require to send a Redemption Payment?
Other
When will the outstanding ground rent and service charges be paid?
Redemption Queries
Can I request an additional redemption statement?
When will I receive confirmation of my redemption?
Why is my redemption figure higher than I expected?
Release of Property Queries
How do I redeem or release a property from my portfolio?
Why is the quote larger than I expected?
Can the Loan to Value on my portfolio account be increased?
What can I do if I think my properties have been under valued?
General Queries
Are there any restrictions when amending the term of my mortgage?
Does my conversion quote include my arrangement payment?
Can I split my conversion quote?
Can you issue a letter of no further interest?
Can I obtain a Certificate of Interest and/or a Mortgage Statement?
How do I arrange a Transfer of Equity?
I wish to let out my property, or move in to my Buy to Let property, what do I need to do?
I am selling part of my property's land, will there be a charge?
How do I grant authority for you to discuss my mortgage with someone else?
Can I apply for a loan with another company, to be secured on my property?
Where are my deeds held?
Opening hours: Monday-Friday 9am-5pm
Have a mortgage with us already?
Call us on 0845 45 45 800 with any general queries or see below.
Latest rates & lending criteria
See this week's latest Buy to Let rates from TMW Direct, and view our lending criteria
Who are we?
TMW Direct are the specialist lender for Nationwide Building Society.
The Mortgage Works (UK) plc is a wholly owned subsidiary of the Nationwide Building Society and is authorised and regulated by the Financial Services Authority under registration number 189623. Most buy-to-let mortgages are not regulated by the Financial Services Authority. Registered Office: Nationwide House, Pipers Way, Swindon SN38 1NW. Registered in England. Company Registration Number 2222856.