How to Contact us if you're having problems
We're here to help.
Our staff are here to give you guidance and help you review your options.
Please have your account number available, and be ready to confirm your identity by answering questions about yourself and your account which we can verify against our records.
If your mortgage is held with The Mortgage Works
Please call us on 0800 212 508 between 8am & 8pm Monday to Friday or 9am - 5pm on Saturdays.
If you're calling from outside the United Kingdom.
Call the TMW Customer Service Centre on + 44 1202 560 651
If your mortgage is held with UCB Home Loans Corporation Ltd.
Please call us on 0800 328 3021 between 8am & 8pm Monday to Friday or 9am - 5pm on Saturdays.
If you're calling from outside the United Kingdom.
Call the UCB Customer Service Centre on + 44 1202 560 620
Write to us
Alternatively you can write to us at:
Nationwide Building Society
Collections Department
Portman House
Richmond Hill
Bournemouth
Dorset
BH2 6EP
We're here to help.
Here at TMW Direct we understand that people sometimes get into financial difficulties and are unable to make payments when they fall due. If you are having payment difficulties, you should contact us as soon as possible.
Contact Us
If you are having payment difficulties, you should contact us as soon as possible. The earlier you get in touch, the easier it is for us to help you.
Debt Advice & Counselling
There are many debt counselling organisations offering help and advice. Nationwide will work with any of them.
Credit Reference Agencies
These are independent companies who collect a wide range of personal data, including financial history.
The Mortgage Works (UK) plc is a wholly owned subsidiary of the Nationwide Building Society and is authorised and regulated by the Financial Services Authority under registration number 189623. Most buy-to-let mortgages are not regulated by the Financial Services Authority. Registered Office: Nationwide House, Pipers Way, Swindon SN38 1NW. Registered in England. Company Registration Number 2222856.
