Contact Us
Need some help?
If you have a question we’ll be happy to help you find the answer.
New borrowers
Call our TMW Direct team on 0845 45 45 900*
Opening hours: Monday-Friday 9am - 8pm, and Saturday 9am - 12.30pm
or alternatively email us at tmwdirect@themortgageworks.co.uk
Existing borrowers
Call our Account Servicing team on 0845 45 45 800
Opening hours: Monday-Friday 9am - 5pm
or alternatively email us at slaccountvariations@themortgageworks.co.uk
Check the progress of your mortgage application
Call our Updates team on 0845 45 45 400
If the initial rate on your existing mortgage is about to expire
Call the TMW Direct team on 0845 45 45 900
or e-mail tmwdirect@themortgageworks.co.uk
If you are having trouble meeting your mortgage payments
Call our Arrears Management team on 0800 212 508
or e-mail specialist.lending-AM@nationwide.co.uk
Find out more about buildings and contents insurance
Call our Buy to Let Insurance team on 0845 840 90 10
or e-mail tmwdirect@themortgageworks.co.uk
Calling from outside the UK?
Call the TMW Customer Service Centre on +44 1202 560 606
Opening hours: Monday-Friday 9am - 5pm GMT
For Arrears enquiries please call +44 1202 560 651
Opening hours: Monday-Friday 9am - 5pm GMT
Useful external links
Find an approved IFA
Read FSA guidelines on getting financial advice
Useful literature for you
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TMW Direct Product Guide |
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Product Switch Guide |
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Mortgage Tariff Guide |
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What if Guide |
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Buy to Let and Let to Buy Mortgages Guide |
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Important Information
Please check our Terms and Conditions for important information regarding card payments taken by Arrears Management.
Open emails are not secure. Third parties could intercept, view or alter information you send via email. The Mortgage Works is not responsible for and cannot accept liability for any damage resulting from email messages sent to or received by the us. If you send us an email, please keep confidential information to a minimum. We, in turn, will use our security procedures to check your identity before giving out information about your account.
* BT landline calls to 0845 numbers cost a maximum of 3p per minute. Calls from other networks may vary.
Opening hours: Monday-Friday 9am-8pm,
and Saturday 9am-12.30pm
Have a mortgage with us already?
Call us on 0845 45 45 800 with any general queries or see below.
Latest rates & lending criteria
See this week's latest Buy to Let rates from TMW Direct, and view our lending criteria
Who are we?
TMW Direct are the specialist lender for Nationwide Building Society.
The Mortgage Works (UK) plc is a wholly owned subsidiary of the Nationwide Building Society and is authorised and regulated by the Financial Services Authority under registration number 189623. Most buy-to-let mortgages are not regulated by the Financial Services Authority. Registered Office: Nationwide House, Pipers Way, Swindon SN38 1NW. Registered in England. Company Registration Number 2222856.