Contact Us

Please Note:

With effect from 6th March 2013, The Mortgage Works no longer offer new mortgages or additional borrowing direct to customers.

If you would like information on our current range of mortgage products available to new and existing customers, please contact an independent financial adviser.



If the initial rate on your existing mortgage is about to expire.
Switch online using the TMW online Mortgage Switcher tool: https://www.tmwswitcher.co.uk


I am an existing customer with a query
08000 30 40 60 / Mon-Fri 9am-5pm


I want an update on a mortgage application
08000 30 40 40 / Mon-Fri 9am-5pm


I am having trouble meeting my mortgage payments
0800 21 25 08 / Mon-Fri 8am-8pm and Sat 9am-5pm/ specialist.lending-AM@nationwide.co.uk


I am a mortgage intermediary
0800 545 31 31 / Mon-Fri 9am-5pm


I am calling from outside the UK
+44 1202 560 606 / Mon-Fri 9am-5pm GMT
+44 1202 560 651 / Mon-Fri 9am-5pm GMT - for arrears enquiries.


I would like to make a complaint
Making a Complaint


I want to find out more about buildings and contents insurance
0845 840 90 10 / Mon-Fri 9am-5pm / tmwdirect@themortgageworks.co.uk


Write to us
The Mortgage Works
Portman House
Richmond Hill
Bournemouth
Dorset
BH2 6EP